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CAPTCHA Requests When Logging into Prendio

As a security measure implemented by Prendio, all Prendio users need to complete CAPTCHAs on login.

In case users may be having issues with CAPTCHA and are receiving multiple CAPTCHA requests, please see below for some potential causes and try the following troubleshooting steps:

Disable any browser extensions or plugins
Additional software on your browser can cause repeated CAPTCHA requests. Try disabling any extensions you might be running. Here are instructions on how to disable extensions for each of these browsers:


Try signing in from a different browser, or in private mode
If CAPTCHA suspects that your browser is a bot, using a different browser entirely or signing in via your browser's private/incognito mode may resolve this.

If connected to a VPN, disconnect from the VPN when signing in
When using a VPN, your IP address may be unclear or placed from a different location and cause multiple CAPTCHA requests. Disabling the VPN during the sign-in process may resolve this issue.

Reset your internet router to receive a new IP address
You may have received an IP address from your internet service provider that was previously linked to hackers. Resetting your router will get you a new IP from your provider.


Your Internet Service Provider gave you an IP address that was previously used by hackers within the past few weeks, so our firewall is now mistaking you for a hacker                                                                                                    

Try resetting your internet router, so you can get a new IP address.


Make sure your antivirus is up to date and your computer is malware-free.


Make sure you are using a regular internet connection to access Prendio and not a proxy or other service.


Security add ons like NoScript, Adblocker make your browser behave differently than a regular browser resulting in repeated CAPTCHA requests.