Updated on August 19, 2024
Users can Force Open a previously closed PO to add funds. When a Buyer updates the original price for a service line instead of adding a new line for additional funds, Receipts being processed for the PO will be greyed out.
Please note that a user with the Buyer role will need to make the appropriate adjustments before a Receiver can process the receipt.
Users with the Buyer role can Force Open fully received/closed POs in order to add funds to process additional invoices. Please note that additional funds is available for service POs.
After a PO is Forced Open, users with the Buyer role can add a new line to the PO indicating the need for additional funds:
Buyers also have the option to increase the original price of the service line to a new amount instead of adding an additional line for funds:
If Buyers choose to increase the original price instead of adding a new line for additional funds, this causes receipts being processed for the PO to be greyed out.
In the example below, a PO was Forced Open and a Buyer increased the original price of the PO in order to process additional invoices. When a Receiver tries to process a receipt, the screen is greyed out:
To eliminate the greyed out screen and enable a receipt to be processed, a Buyer can Force Close and then Force Open the PO. Navigate to the Orders tab:
Locate the PO by completing a search:
After the correct PO is located, select Force Closed (red lock) in the Actions column:
Select OK to confirm the Force Close:
After the PO is closed, locate the PO again (complete another search if needed). After the PO is located, select Force Open (green lock) in the Actions column:
After selecting Force Open, the PO edit page will appear:
The Order Status found at the top right of the page will indicate Open, by Force:
A Receiver can now process a receipt for the PO as the screen will no longer be greyed out. Past receipts processed for the PO will be reflected:
