Updated on April 28, 2025
When processing a voucher in Accounts Payable, an error can occur if the Supplier associated with a PO is not connected to the company, is inactive, or incomplete. Users can Connect the supplier before attempting to complete the voucher process:
To check the connection of the supplier, select Details to the right of the supplier's Remit address:
Check the connection of the supplier in the Supplier Detail window. If the checkbox for Connected (Account Established) is unchecked (not connected), users must re-connect the supplier via the Buyer role:
To reconnect a supplier, a user with the Buyer role must do so via the Suppliers tab of the Buyer role:
Once in the Suppliers tab, select Add Supplier located at the top right of the table:
A Supplier Detail window appears. Search via the Supplier Name field and select the supplier:
After the correct supplier is selected, Confirm the supplier by selecting Yes:
Select Connect (Account Established) to connect the supplier to your company:
Save on the bottom right of the Supplier Detail window before exiting:
After a Buyer reconnects the supplier, the supplier will appear in Accounts Payable > Suppliers as enabled:
After the supplier has been re-connected, users can return to process the voucher using the supplier. Selecting Done, OK to Pay will move the voucher to the AP Push.