Voucher Cannot Be Processed: Supplier Connection is Incomplete or Disconnected

Updated on April 28, 2025

 

When processing a voucher in Accounts Payable, an error can occur if the Supplier associated with a PO is not connected to the company, is inactive, or incomplete.  Users can Connect the supplier before attempting to complete the voucher process:

 

To check the connection of the supplier, select Details to the right of the supplier's Remit address:

 

Check the connection of the supplier in the Supplier Detail window.  If the checkbox for Connected (Account Established) is unchecked (not connected), users must re-connect the supplier via the Buyer role:

 

To reconnect a supplier, a user with the Buyer role must do so via the Suppliers tab of the Buyer role:

 

Once in the Suppliers tab, select Add Supplier located at the top right of the table:

 

Supplier Detail window appears.  Search via the Supplier Name field and select the supplier:

 

After the correct supplier is selected, Confirm the supplier by selecting Yes:

 

Select Connect (Account Established)  to connect the supplier to your company:

 

Save on the bottom right of the Supplier Detail window before exiting:

 

After a Buyer reconnects the supplier, the supplier will appear in Accounts Payable > Suppliers as enabled:

 

After the supplier has been re-connected, users can return to process the voucher using the supplier.  Selecting Done, OK to Pay will move the voucher to the AP Push.