Number Supplied Error Prevents AP Push to Quickbooks Online

In the AP Push page, there is a "Number supplied may be correct form but value is not supported by the AP" error in the Status column for a voucher. This error prevents the voucher from being pushed to QuickBooks Online (QBO) for billing.

Updated on April 22, 2025

 

 

This error relates to the terms on the PO being unmapped. Check the PO and confirm that the terms are correct:

 

If the payment terms are correct, they can be mapped two different ways:

Mapping the Payment Term via the Accounts Payable role:

Locate Accounts Payable > Terms > Terms:

 

Find the correct payment term and select the Edit button to map the terms. Once the terms are mapped you should be able to push:

(Please note, that in order to properly map the payment term, this must be added in Prendio and also QuickBooks Online. More information regarding syncing Payment Terms or any segments may be found here:

Syncing GL Accounts, Projects, and Departments in Accounts Payable with the Prendio Online Connectors

 

The payment terms now appear in white as it has been mapped to an ERP equivalent:

 

If the terms are incorrect, reach out toa user with the Buyer role to update the terms on the PO.  Once terms on the PO are correct, double check to make sure those terms are mapped in Accounts Payable > Terms. Once mapped, the voucher will be set to push to QuickBooks Online.

 

 

Mapping the Payment Term by Performing a Let’s Align in AP Push

Users can also map the payment term by performing a Let’s Align in AP Push rather than mapping via the Accounts Payable role:

 

Select Let’s Align followed by Refresh:

 

Prendio connects with QuickBooks Online to find the payment term in order to map:

 

In the ERP dropdown, select the corresponding payment term from the ERP system to map to the Prendio equivalent (Please note, that if the corresponding payment term does not appear in the ERP dropdown, it may need to be manually added to QuickBooks Online first). Once selected, click on Send to ERP to complete the mapping process:

Note that if the Let's Align detects other payment terms, segments, or suppliers that need to be mapped, users must select an ERP equivalent or Fix it Later before Send to ERP can be selected.

After the payment term has been mapped, it will no longer appear in the Let’s Align window. Click on Done to close the Let’s Align window. The voucher may now be pushed to QuickBooks Online.