Updated on August 8, 2024
A Supplier not valid error in the AP Push indicates a supplier that is not active for orders:
In the AP Push, new suppliers that have not been mapped to an ERP equivalent will appear with a Supplier not found in ERP error:
When this error appears, users can perform a Let’s Align to map to an existing supplier in the ERP system, or have Prendio create and push a new supplier to the ERP system.
For more details regarding the Let’s Align process, please visit:
Performing a Let's Align with the Prendio Online Connectors
After completing a Let’s Align, refresh the AP Push screen to eliminate the Supplier not found in ERP error message:
If the error message remains after refreshing the page, the supplier may not be Active for orders. Click on the supplier name in the AP Push. A Supplier not valid error will appear at the top of the screen:
When a supplier is used for the first time, a user with the Buyer role must connect the supplier and ensure that the supplier is active for orders:
When this is unchecked, any vouchers associated with the supplier will prompt a Supplier not valid error in the AP Push of AP Management even after performing a Let's Align. This will prevent the voucher from being pushed to an ERP system until resolved.
To resolve the error, confirm that the supplier used for the PO is the correct supplier. If the supplier is correct, the supplier can be activated by selecting Active Account (Items Available for Orders) in the Supplier Detail window to remove the error messages. This action can be performed in either the Buyer or Accounts Payable roles.
Navigate to the Suppliers tab of the Buyer role:
Or the Suppliers tab of the Accounts Payable role:
Locate the supplier. Users can complete a search:
After locating the supplier, uses will notice that the supplier is not enabled:
If in the Buyer role, select the Edit option in the Action column:
If in Accounts Payable, select the hyperlink for the supplier name:
The Supplier Detail window appears. Check the box next to Active Account (Items Available for Orders):
Save on the Supplier Detail window when complete and close the window:
The Enabled column will update to contain a green checkmark:
Return back to the AP Push of AP Management. Perform another Let’s Align to map the supplier:
After completing the Let’s Align to map or create the supplier, Refresh the AP Push screen:
The Supplier not found in ERP error disappears:
Vouchers associated with the supplier can be pushed to the ERP system.
If the supplier is incorrect, a user with the Buyer role can locate the PO to update the supplier. For additional information, please visit:
Please note that in order for a Buyer to update the supplier, the voucher and receipts will need to be reverted to allow the Buyer to make changes. For additional information on reverting vouchers and receipts, please visit:
Removing a Receipt in Order to Make Adjustments to the PO
After completing a push, users can leave the supplier as Active or they can deactivate the supplier by unchecking Active Account (Items Available for Orders) using the same steps detailed above. If a New Supplier Approver is enabled at a company, the New Supplier Approver will be activated and need to review and approve the supplier again before the order can proceed. Please note that deactivating the supplier by unchecking Active Account (Items Available for Orders) will cause the Supplier not valid error after a voucher has been created for any POs using the supplier.